Privacy Policy
1. Overview
WEBWISE SOLUTIONS LLC (“we,” “us,” or “our”) operates Sound of Chi. This Privacy Policy describes how we collect, use, disclose, and protect information when you visit our website or use our services. By using our services, you acknowledge this Policy.
2. Information we collect
We collect information that is reasonably necessary to provide our services.
You may provide: name, email address, phone number, story or message text, photos and other uploads, order and gift details, and any other information you choose to send us.
Payments: payments are processed by our payment partner (for example, Stripe). We do not store your full card number on our servers; card data is handled according to the processor’s security practices.
Automatic data: we may collect technical data such as IP address, browser type, device type, and general usage information (for example, pages visited) to operate and improve the site, protect against abuse, and understand how the service is used.
3. How we use your information
We use information to: provide, fulfill, and support your orders; create and deliver personalized products; communicate with you about your purchase; improve our services; detect and prevent fraud or misuse; and comply with law. We do not sell your personal information.
4. Your content (photos, stories, audio)
Content you upload is used to produce your order and deliver the service. You confirm you have the right to provide that content. We use it only as needed to create your product and related delivery (for example, private links or files we provide to you), unless you give separate permission for something else (such as marketing). We do not use your private upload content for public marketing without your consent.
5. Artificial intelligence
Some steps in our pipeline may use artificial intelligence or similar tools to help generate or refine creative output. In those cases, your materials may be processed by those systems as part of producing your product. We do not use that as an excuse to ignore this Policy: use is for service delivery, not for unrelated profiling or sale of your data.
6. Storage and security
We use reasonable administrative, technical, and organizational measures to protect information. Data may be stored on secure cloud infrastructure, databases, and file storage we or our vendors operate. No method of transmission or storage is completely secure; we work to reduce risk in line with the nature of our business.
7. When we share information
We may share information with: payment processors to complete transactions; service providers who help us run the business (for example, hosting, email, or print fulfillment) under instructions to protect your data; and others when required by law, legal process, or to protect our rights, users, or the public. We do not sell or rent personal data.
8. Email and communications
We may send transactional and service-related messages (for example, order status, delivery, or support). Where the law allows, we may send occasional updates; you can opt out of non-essential marketing email using the link in those messages or by contacting us.
9. Data retention
We keep information for as long as needed to provide the service, let you access your products, resolve disputes, and meet legal, tax, or accounting requirements. Retention periods can vary by data type; contact us to ask about deletion (see below).
10. Your rights and choices
Depending on where you live, you may have rights to access, correct, or delete certain personal data, or to object to or limit some processing. To make a request, contact us at the email below. We will respond in line with applicable law. You may also have the right to complain to a data protection authority in your region.
11. Children’s privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe we have such information, contact us and we will take steps to delete it.
12. Third-party links
Our site may link to other websites. We are not responsible for their content or privacy practices. Please read their policies before you provide information to them.
13. International users
We are based in the United States. If you use the service from another country, your information may be processed in the U.S. and other locations where we or our providers operate.
14. Changes to this policy
We may update this Privacy Policy from time to time. We will post the new effective date at the top of this page. Continued use of the services after changes constitutes your acceptance of the updated Policy, where permitted by law.
15. Contact
For privacy questions or requests: info@soundofchi.studio or our contact page.